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Store Policy

Customer Care

At Fat Boyz World, we are committed to providing exceptional customer care to ensure your shopping experience is enjoyable and hassle-free. We value our customers and aim to address any concerns or inquiries promptly. The following guidelines outline our customer care policy:

  1. Communication Channels: a. Contact Information: You can reach us through our customer support email INFO@FATBOYZWORLDLLC.COM . Our support team is available [insert hours of operation]. b. Online Support: For non-urgent inquiries, you can also utilize our website's live chat feature, which is available during business hours.

  2. Response Time: We strive to respond to all customer inquiries within 24 hours. During peak times or weekends, response times may be slightly longer, but we assure you that we will address your concern as soon as possible.

  3. Order Support: a. Order Tracking: You can easily track the status of your order through your Fat Boyz World account or by using the tracking number provided in the shipping confirmation email. b. Returns and Exchanges: We have a hassle-free returns and exchanges policy. If you are not satisfied with your purchase, you can refer to our Returns and Exchanges Policy for detailed instructions on how to initiate a return or exchange.

  4. Product Information: Our website provides detailed product descriptions, including sizing information, fabric details, and care instructions. If you require additional information, our customer support team will be happy to assist you.

  5. Feedback and Complaints: We welcome your feedback and strive to continually improve our services. If you have any suggestions or encounter any issues, please let us know, and we will take appropriate measures to address them promptly.

Privacy & Safety

At Fat Boyz World, we are committed to protecting your privacy and ensuring a safe shopping experience. This Privacy and Safety Policy outlines how we collect, use, and protect your personal information. By using our website and services, you agree to the terms of this policy.

  1. Personal Information Collection: a. Information we collect: We may collect personal information, such as your name, email address, shipping address, and payment details, to process and fulfill your orders. b. Consent: By providing us with your personal information, you consent to its collection, use, and storage as outlined in this policy.

  2. Use of Personal Information: a. Order Processing: We use your personal information to process and fulfill your orders, including shipping, returns, and exchanges. b. Communication: We may use your email address to send order confirmations, shipment updates, and promotional offers. You can opt out of marketing emails at any time. c. Security: We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse.

  3. Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties unless required by law or to facilitate services such as shipping and payment processing. In such cases, we ensure that appropriate data protection measures are in place.

  4. Cookies and Tracking: Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You can manage cookie preferences through your browser settings.

  5. Safety Measures: We prioritize your safety and work diligently to provide a secure online shopping environment. We employ encryption technology and maintain strict security protocols to protect your personal information.

  6. Children's Privacy: Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such information being provided, we will promptly delete it.

  7. Changes to the Privacy Policy: We may update our Privacy and Safety Policy from time to time. Any changes will be posted on our website, and your continued use of our services will signify your acceptance of the updated policy.

Wholesale Inquiries

Fat Boyz World welcomes wholesale inquiries from businesses interested in carrying our products. To facilitate a smooth wholesale process, the following policy outlines our procedures:

  1. Wholesale Eligibility: We offer wholesale pricing to businesses that meet our criteria, including a valid business license or tax ID. Please note that meeting the eligibility requirements does not guarantee approval.

  2. Wholesale Application: Interested businesses can submit a wholesale application through our website or by contacting our wholesale team at INFO@FATBOYZWORLDLLC.COM. Please provide accurate and detailed information about your business.

  3. Wholesale Pricing and Minimum Order Quantity (MOQ): Upon approval, our wholesale team will provide you with our wholesale pricing details, including any applicable discounts and the MOQ for each product.

  4. Order Placement and Payment: Wholesale orders can be placed through our dedicated wholesale portal or by contacting our wholesale team directly. Payment must be made in full before the order is processed. We accept major credit cards and bank transfers.

  5. Shipping and Delivery: Wholesale orders are subject to separate shipping terms and may require additional processing time. Our wholesale team will provide you with the estimated delivery timeframe and any applicable shipping costs.

  6. Returns and Exchanges: Wholesale orders are generally final sale and not eligible for returns or exchanges. However, if you encounter any issues with your order, please contact our wholesale team, and we will assist you accordingly.

  7. Wholesale Support: Our wholesale team is available to answer any inquiries or provide support throughout the wholesale process. You can reach them at INFO@FATBOYZWORLDLLC.COM .

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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